Frequently Asked Questions
Everything you need to know about your Vault X experience.
How do I determine the right size for my order?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund incur a small shipping fee.
How long does domestic and international shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-14 business days. Tracking numbers are provided via email once dispatched.
Are the materials used in Vault X apparel sustainable?
We are committed to ethical fashion. 80% of our current collection is crafted from organic cotton and recycled polyester, and we partner exclusively with fair-trade certified factories.
How should I care for my Vault X garments?
To maintain the quality and longevity of your pieces, we recommend washing in cold water with similar colors and hanging to dry. Avoid high-heat tumble drying to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.