Returns & Exchanges
At Vault X, we stand by the quality of our curated fashion collections and offer a 30-day window for hassle-free returns and exchanges on all unworn items. We want to ensure your style evolution is seamless, providing full refunds to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Ship Your Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing